Privacy policy

Last Updated: October 18, 2025

1. Overview

Local Travels CPT operates this website and online store to provide travel, transport, and concierge services (“Services”) to our clients and visitors.

Our platform is powered by Shopify, which enables us to manage bookings, transactions, and communication securely.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or communicate with us in any way.

By using our Services, you confirm that you have read and understood this Privacy Policy and agree to the terms outlined below.

2. Personal Information We Collect

When you use our Services, we may collect the following types of personal information depending on your activity and location:

  • Contact Details – name, address, phone number, and email address.
  • Payment Information – billing details, credit or debit card data, and transaction confirmations.
  • Booking Information – travel preferences, selected services, dates, and booking references.
  • Account Information – username, password, and account settings (if applicable).
  • Device & Usage Data – browser type, IP address, device ID, and website activity.
  • Communication History – messages, emails, or inquiries exchanged with us.

Personal information does not include data that has been anonymized or de-identified.

3. How We Collect Your Information

We collect information in the following ways:

  • Directly from You – when you make a booking, send an inquiry, or create an account.
  • Automatically – through cookies, analytics, and your device when you browse our site.
  • From Service Providers – including Shopify and third-party partners who help process payments, manage bookings, or improve website functionality.
  • From Third Parties – including verified partners and affiliates who support our business operations.

4. How We Use Your Personal Information

Your personal information is used to help us operate efficiently and deliver an exceptional customer experience.
Specifically, we use it to:

  • Provide and Manage Services – process your orders, bookings, payments, and communication.
  • Enhance Your Experience – remember your preferences, recommend related services, and improve our platform.
  • Marketing & Promotions – send you offers, travel updates, or relevant communications (you may opt out at any time).
  • Security & Fraud Prevention – verify identity, prevent fraud, and maintain safe transactions.
  • Legal Compliance – meet our legal, regulatory, and tax obligations, or respond to lawful requests from authorities.

5. How We Share Personal Information

We may share your information under specific circumstances, such as:

  • With Shopify (our hosting and e-commerce partner).
  • With service providers who assist with operations (payment processing, delivery, analytics, or support).
  • With marketing and business partners, where you have consented or as permitted by law.
  • When required by law or legal authorities.
  • In the event of a business transfer or merger.

We do not sell your personal information under any circumstances.

6. Relationship with Shopify

Our website and store are hosted by Shopify, which collects certain technical and transactional data to operate and improve the platform.
Shopify may process this data in other regions (including outside South Africa) to ensure global functionality.
To learn more about how Shopify uses your personal information, visit the Shopify Privacy Policy.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze traffic, store preferences, and enhance your experience.
You can manage or disable cookies through your browser settings, though this may affect certain website features.

8. Children’s Privacy

Our Services are not intended for children under the legal age of majority in their jurisdiction.
We do not knowingly collect personal data from minors.
If you believe a child has provided us with personal information, please contact us immediately for deletion.


9. Data Security and Retention

We take data protection seriously and use reasonable administrative, physical, and digital safeguards to protect your information.
However, no online platform is completely secure, and we encourage you to protect your own login and payment details.
We retain personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by law.

10. Your Rights and Choices

Depending on where you reside, you may have the following rights:

  • Access – request a copy of the information we hold about you.
  • Correction – request updates or corrections to inaccurate information.
  • Deletion – request that your data be erased where legally applicable.
  • Opt-Out – withdraw from marketing communications at any time via the unsubscribe link in our emails.
  • Portability – request a copy of your personal data in a portable format (where applicable).

You may exercise these rights by emailing us directly at localtravelspt@gmail.com, we may need to verify your identity before processing your request.

11. International Data Transfers

As we serve clients globally, your information may be transferred and stored in regions outside your home country.
In all cases, we ensure that appropriate data protection measures are in place to safeguard your information.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
All updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: Email: localtravelscpt@gmail.com